INTERNATIONAL SHIPPING
*See below for customs and import duties information
After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am GST will not be shipped out until the next business day. If you order after 9 am GST on a Thursday, your order will likely be shipped out on the following Saturday. Please refer to the chart below for rates/times.
SHIPPING TIMES
DDP – Delivered Duties Paid – Import duties & taxes are collected and paid upon checkout.
DDU – Delivered Duties Unpaid – Import duties & taxes are collected and paid by the customer upon delivery of goods. Customer assumes responsibility of any applicable fees.
All orders are DDU by default.
SHIPPING RATES & DELIVERY
| SERVICE | COST | DELIVERY TIME |
|---|---|---|
| FETCHR UAE [COD OR ONLINE PAID] | COST: FREE | DELIVERY TIME: 1-3 BUSINESS DAYS |
| INTERNATIONAL COD ORDERS | COST: 20 AED | ARAMEX DELIVERY TIME: 3-7 BUSINESS DAYS |
| INTERNATIONAL PAID ORDERS | COST: FREE | DHL DELIVERY TIME: 2-4 BUSINESS DAYS |
| COUNTRY | STANDARD (BUSINESS DAYS) ALL COD ORDERS |
EXPRESS (BUSINESS DAYS) ALL PAID ORDERS |
|---|---|---|
| Australia | 7-14 DAYS | 2-5 DAYS |
| Canada | 3-9 DAYS | 1-3 DAYS |
| France | 6-12 days | 1-3 days |
| Germany | 6-12 days | 1-3 days |
| Hong Kong | 4-6 days | 1-3 days |
| Italy | 6-12 days | 2-4 days |
| Japan | 6-9 days | 2-4 days |
| Malaysia | 6-9 days | 2-4 days |
| Netherlands | 6-12 days | 1-3 days |
| Poland | 6-12 days | 1-3 days |
| Singapore | 5-7 days | 1-3 days |
| Spain | 7-12 days | 1-3 days |
| Switzerland | ------- | 2-4 days |
| United Kingdom | 6-12 days | 1-3 days |
| Rest of World | 7-14 days | 3-5 days |
COUNTRIES WE DON'T SHIP TO:
Algeria Brazil China India Israel Indonesia Iran, Islamic Republic Of Iraq Morocco Tunisia Venezuela HOW ARE TAXES AND DUTIES CALCULATED?
For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.
For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
WHAT IS THE EXCHANGE RATE APPLIED?
When purchasing in a currency other than USD, the conversion is performed by our partner Flow Commerce, Inc. and includes a conversion fee, which covers processing and guarantees the exchange rate at the time of check out.
We recommend paying for your order in the currency in which your payment method was issued. While you have the choice to pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.